Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Ken Hale and Jake Deputy from Complete Comfort Heating, Air & Plumbing, a company dedicated to HVAC solutions and business growth in the contracting space.

Ken Hale, Founder of Complete Comfort, has over 20 years of experience in the HVAC industry. Together with his business partner and General Manager, Jake Deputy, they have transformed Complete Comfort through a focus on operational consistency and team leadership. They share how they have overcome growth challenges, created a collaborative culture, and built a sustainable business model that thrives, even through seasonal fluctuations.

In this episode, here's what you can expect to learn:

• How Ken and Jake broke through business growth plateaus with a focus on consistency and small operational changes.

• The importance of building a strong, aligned team culture to drive motivation and performance.

• Practical strategies for balancing operational control while empowering your team leaders.

• Proven tactics for maintaining steady revenue during seasonal slowdowns through outbound marketing and customer conversion techniques. 

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably )

Links & References:

• Ken Hale 

• Complete Comfort Heating, Air & Plumbing

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla 

• Service World Expo

• Lace.ai

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Justin Riley, President of UpFrog, a company revolutionizing marketing and lead generation for service-based businesses.

Justin Riley brings over 20 years of experience in contracting and marketing to the table. His expertise in transparent pricing and lead-capturing strategies is helping contractors improve customer engagement and boost conversions. UpFrog specializes in tools that empower HVAC and home service companies to build trust with clients and stay ahead in a competitive market. ✨

In this episode, here's what you can expect to learn: 

• How transparent pricing can boost customer engagement and trust.

• Practical strategies for converting leads through targeted marketing.

• The value of empathy in customer interactions and its impact on long-term business success.

• Techniques for capturing leads at different stages of the customer journey.

• How UpFrog's online pricing systems can help contractors stay competitive in today’s market.

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably )

Links & References: 

• Justin Riley

• Upfrog

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla 

• Lace.ai

• Service World Expo

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we are excited to feature Zach Jones and Dalton Hadley  from Air Support Heating & Cooling, two rising stars in the HVAC industry. Zach and Dalton have built their business from the ground up, growing rapidly in just 18 months by staying debt-free and using innovative strategies to drive customer growth.

These two entrepreneurs share their journey from starting with $13,000 to scaling their company across multiple locations, offering valuable insights into low-budget marketing, reinvesting profits, and building a high-performance team. ️

In this episode, here's what you can expect to learn:

• Zach and Dalton's journey from starting their HVAC business with just $13,000 to becoming successful entrepreneurs.

• How to grow a small HVAC business while staying lean and debt-free.

• Innovative marketing strategies like door knocking, referrals, and leveraging Google My Business for rapid growth.

• The importance of reinvesting profits into the business to fuel expansion and improve operations.

• Practical tips on building a high-performance team and knowing when to make key hires to scale your business.

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably )

Links & References:

LinkedIn Accounts:

• Dalton Hadley 

• Zach Jones 

• Air Support Heating and Cooling

Website:

• Air Support Heating and Cooling

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla 

• Service World Expo

Connect with us!

• Tersh Blisset

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, the hosts Tersh Blissett and Joshua Crouch are joined by Thomas Murphy from IHCS Finance, a company specializing in HVAC and home improvement financing solutions.

Thomas Murphy, Director of Finance for Air Around the Clock and Co-Founder of IHCS Finance, has over 35 years of experience in the credit and finance industry. He specializes in helping contractors offer financing to customers with challenging credit situations, thus enabling contractors to close more deals and boost their revenue ️

In this episode, here's what you can expect to learn:

• The role of financing in growing a small contractor's business.

• Navigating credit challenges in HVAC and home improvement financing.

• How to increase approval rates for customers with low FICO scores.

• Lease-to-own programs for financing big-ticket items like HVAC systems and water heaters.

• How IHS Finance can act as a back-office finance department for contractors.

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably )

Links & References:

• Thomas Murphy

• IHCS Finance

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla 

• Service World Expo

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk